by Kody Probst | Apr 29, 2024 | Customer Experience
In this article 2 3 FirstHeadingBuilding the CX JourneyThe Concierge ExperienceThe Humans Behind The CX ExperienceFrom Vision to Fruition At Corso, we don’t call our team a “customer support” team, it’s our concierge support team. Let us explain why. Building the CX...
by Paul Bartholomew | Oct 13, 2023 | Customer Experience, Package Protection, Post Purchase, Shipping Protection
In this article 2 3 FirstHeadingWhat Is Package Protection?How Does Package Protection Work?The Importance of Package Protection Enhancing Customer Trust Cost Savings Improved Post-Purchase Experience Better Customer Service Time Savings The Benefits of Green Shipping...
by Georgina Monti | Sep 28, 2023 | Customer Experience, Post Purchase
In this article 2 3 FirstHeadingWhat is the Post-Purchase Experience? Why Does the Post-Purchase Experience Matter?Enhanced Customer SatisfactionCustomer Loyalty and RetentionWord-of-Mouth MarketingThe Impact on Customer Lifetime Value (CLV)Strategies to Enhance the...
by Georgina Monti | Sep 14, 2023 | Customer Experience, eCommerce
In this article 2 3 FirstHeadingImplement a Guest Checkout OptionStreamline the Checkout FormProvide Clear Progress IndicatorsOptimize for Mobile DevicesOffer Real-Time SupportConclusion As the holiday season approaches, brands are gearing up for one of the most...
by Georgina Monti | Jul 18, 2023 | Customer Experience, eCommerce, Shopify
In this article 2 3 FirstHeadingWhat is a referral program?How to build a successful referral program?Clear IncentivesSimplicity and AccessibilityPersonalization and TargetingTrack and RewardPromote and Highlight With the increase in hours spent on social media and a...
by Georgina Monti | Jun 28, 2023 | Big Commerce, Customer Experience, eCommerce, Shopify
In this article 2 3 FirstHeadingWhy do customers choose Amazon and how can brands implement these strategies?ShippingVarietyReviewsClear Return PoliciesOffers and Membership With Amazon taking the top spot for the most popular online marketplace with its one-stop-shop...
