We Are Post-Purchase

As e-commerce continues to expand and evolve, one thing remains constant: the importance of a seamless customer experience – particularly during the post-purchase journey. With this, we are incredibly excited to introduce CREW, the first unified post-purchase CX platform for Shopify brands.

In a competitive e-commerce landscape, post-purchase experience holds the key to customer loyalty and long-term growth. CREW is a comprehensive solution that offers a product suite combining tracking, returns, warranties, shipping protection, and carbon offsets.

Empowering Shopify Brands to Win

Our mission at Corso is to empower Shopify brands to “win” with our innovative technology and world-class support. We are committed to your brand’s success and we are here to help you combat the rising post-purchase costs, including shipping issues, return label fees, SaaS charges, and the efforts required to run a sustainability effort in 2024.

The CREW Features You Need To See:

Post-Purchase CX Hub

Corso offers a centralized hub that allows customers to track their orders, get assistance with a lost package through shipping protection, return or exchange an item, and offset 100% of the order’s shipping carbon. The hub enhances your customer experience and loyalty by simplifying the way customers engage with your brand post-purchase.

​Disruptive SaaS Pricing

By using Green Shipping Protection and CREW together, Corso provides a self-funded post-purchase program that helps eliminates costs for shipping issues, return labels, SaaS app charges, and carbon offsets, enabling you to focus on brand building without worrying about disrupting the post-purchase experience.

Integrated Returns and Exchanges Platform

CREW’s returns and exchanges module is designed using feedback from top Shopify brands. It integrates returns with shipping protection, which can cover the costs of shipping issues and return labels. The admin is designed around your unique returns & exchanges policy through automated workflows and visibility.

Green Shipping Protection

At Corso, we’ve redefined shipping protection with brand-friendly pricing and a sincere goal to help customers with shipping issues. Our Corso Concierge boasts an industry-leading 97% Customer Satisfaction Score (CSAT), making us the preferred choice for high-profile brands. With CREW + Green Shipping Protection combined, your customer can start a reorder request directly from their tracking page.

Sustainability For Your Customers

Corso empowers brands with an immediate sustainability offering that reduces shipping carbon. All contributions go to an independently verified carbon offset project through our partner CoolEffect.com. So far, we’ve offset over 1000 metric tons of carbon, making a significant impact on the environment.

Product Warranty Platform for Shopify Brands

With CREW’s warranty module, Corso introduces the first product warranty tool for Shopify brands. It enables your brand to implement a claim process on your store, giving insight into the customer’s product issues and how to resolve them. CREW streamlines claim requests, approval/denial of claims, replacement part acquisitions, customer communication, and more.

Experience Corso: The Future of Post-Purchase CX.

Corso’s innovative product suite is designed to revolutionize the post-purchase experience for your customers and your operation’s team, making it seamless, efficient, and rewarding.

Take a demo of CREW today and see how you can elevate your post-purchase, drive revenue, reduce SaaS costs, and promote sustainability.