At Corso, we don’t call our team a “customer support” team, it’s our concierge support team. Let us explain why.

Building the CX Journey

As we were building our CX journey at Corso, we had to define what kind of experience we wanted to provide for our brands’ customers. Speaking as former controlling CX leaders and owners of brands ourselves, we understood how controlling brand leaders and owners are about their CX. Any interaction had with a customer on their behalf is a delicate situation. We knew we had to get this balance right and prove to brands every day that their customers were in safe hands.

The Concierge Experience

We honed in on this idea of a “concierge experience.” We wanted to be the gold standard, white glove, Ritz Carlton of CX. So we got to work and researched and surveyed brands. We thought about our own experiences as end consumers and reflected on our collective CS experience running and working at companies inside and outside of Ecommerce.

Firstly, we determined that people needed to be at the center of everything we did. It would allow us to go “above and beyond” when we needed to for a brand’s customer. This includes allowing us to send a customer something extra, pay the difference for an alternate item if something is out of stock, or expedite shipping if their missing package is for an upcoming birthday or event. 

Most importantly, we recognize that customers only reach out to Corso when something has gone wrong and sometimes they just need to be heard. We can acknowledge, empathize and say “I’m so sorry this happened, let’s make it right.” It would be much easier and frankly cheaper to just mark their issue as pending, have either a person or algorithm click to approve or deny the issue, and then send an automated message of the results and, if they have any questions, reach out to a generic support email. However, by taking the time to make that customer feel heard, appreciated, and valued as opposed to being another ticket to resolve, the Corso Concierge team helps to boost brand loyalty and increase customer lifetime value.

Dive into some of our brand stories and how Corso has helped to elevate their customer’s experiences.

The Humans Behind The CX Experience

We also wanted to ensure our team was familiar with the brands we would be working with, had context with the brand’s customers, and could speak using the brand’s voice. Again, we could have saved on costs by outsourcing this or hiring an excellent team overseas. But we wanted such a central part of Corso to be just that, a central part of Corso. A team that responds to clients in an instant on Slack, peers with our brands that live in the same cities, and were fans and customers of the brands, just like we are.

From Vision to Fruition

It’s exciting to see this vision come to fruition and how the results have manifested in a myriad of ways. From winning awards for our exceptional CSAT scores to having our brands reach out to handle additional CS services for them. Not to mention the thousands and thousands of remarkable reviews we’ve received from end customers. We truly believe we’ve nailed that gold standard we set out to achieve and we’re continuing to improve.

The holiday season is here. The sales have begun. Your favorite clothing company is having a blowout Black Friday sale. The dress you’ve had your eyes on is 50% off. You place your order. You’re so excited that you track the shipment all the way to your doorstep. “Delivered”. You check the doorstep. There’s nothing there … 

Unfortunately, 49 million Americans also share that unpleasant feeling and had at least one package stolen in the last 12 months. 

As online shopping has become more convenient and increasingly popular, it has raised a growing concern: porch pirates. In order to protect your packages and ensure a worry-free shopping experience, there are a few simple, yet effective strategies you can implement. In this article, we’ll explore 5 effective strategies to protect your deliveries and deter package theft.

How To Protect Your Deliveries And Deter Package Theft

Security Cameras: Keep an Eye on Your Property

Security cameras are an excellent tool to deter porch pirates and monitor your property. Place visible cameras near your front door to discourage thieves from attempting theft. Additionally, smart doorbell cameras allow you to see and communicate with delivery personnel in real-time. This allows you to instruct the delivery driver to leave the package in a concealed or more secure location than the doorstep. In case of a package theft attempt, you’ll have video evidence that can be invaluable for law enforcement or claims. Security cameras cannot physically stop porch pirates but act as an effective deterrent and provide concrete evidence for claims. 

Package Notifications: Stay Informed

Package notifications are your eyes and ears when you’re not at home. Most delivery companies and e-commerce platforms offer tracking and notification services. Sign up for these notifications, and you’ll receive updates on your package’s status, including when it’s out for delivery and when it’s been delivered. By knowing exactly when your package will arrive, you can plan to be present or arrange for a neighbor to collect it.

Secure Delivery Locations: Choose Wisely

Consider the delivery location for your packages. If possible, request deliveries to a secure location, such as a side entrance or a backyard if accessible. Alternatively, you can designate a trusted neighbor who can accept your packages on your behalf. Choosing a secure delivery location reduces the visibility of packages to potential thieves. Additionally, many shipping carriers and online retailers now offer options like requiring a signature upon delivery, using package lockers, or selecting in-store pickup. These measures ensure that your packages are handed directly to you or stored securely until you can retrieve them.

Package Theft Deterrents: Visible and Audible Alerts

Visible deterrents can discourage porch pirates. Display signs or stickers near your front door indicating that your property is monitored or protected. Audible deterrents, like motion-activated lights or alarms, can startle potential thieves, drawing attention to their actions and dissuading them from approaching.

Package Protection: Secure Your Shipments

While package protection doesn’t directly confront porch pirates, it does help alleviate the headache that arises when theft occurs. By opting for package protection during the checkout process, if your package is stolen, you can directly reach out to the protection provider, enabling them to swiftly replace or refund your order without the need to navigate claims, complex forms, or provide evidence.

Corso Green Shipping Protection offers a straightforward solution: in the event of theft, loss, or damage, customers can complete a user-friendly form, and the dedicated CX concierge team will promptly respond by issuing a refund or shipping a replacement within 24 hours.

Read real reviews and experiences from Corso customers.

Do I Need To Protect My Package?

The answer is a resounding yes. Save yourself from the stress and headaches of complicated claims forms, stay proactive, and use these effective strategies to keep your packages secure. 

Learn more about package protection and how it saves both customers and brands a lot of time, headaches and money.

In Summary

By implementing these five strategies, you can fortify your defenses against pesky porch pirates and significantly reduce the risk of package theft. Remember that porch piracy is a growing concern, but with proactive measures and vigilance, you can enjoy the convenience of online shopping without the worry of stolen packages.